Managed IT Support
Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed programme is the ideal solution for your business, a business that demands the utmost in network reliability and quality service.
Our Managed IT Support Services provide an entire IT Department for your business, at a fraction of the cost, based on a monthly no-risk subscription service.
By subscribing your business to our award-winning Managed Support Services, you will receive all the benefits of having your own internal IT department, including your own help desk, unlimited support and fixed monthly subscription fees.
Features of Managed IT Support from Numata:
We have carefully analysed companies of your size and have designed our exclusive Managed IT Support model with business in mind – all of the IT requirements that modern day business demands, bundled into one hassle-free subscription:
- Unlimited remote support and management
- 24/7/365 proactive monitoring of all your technology devices
- Guaranteed response times
- Ongoing optimisation and maintenance
- Your own online help desk portal
- Software upgrades and patches
- Onsite support
- Executive consulting
- Asset management
- Vendor management
- Monthly reporting on your infrastructure
- Results-driven reporting on our services and service levels
- Managed procurement services
The benefits of subscribing to our Managed Support Services programme:
- No risk month-to-month model – Eliminate the risk of lengthy contracts
- Pay only for what you use – As a subscription service, you only pay for what you need
- Fixed monthly budgeting – Accurately forecast your IT expenditure
- Reduced downtime – Our proactive approach allows us to mitigate up to 35% of failures
- Single Point of Contact – We are your IT department and handle all IT related issues
- Increased productivity – Our hands-on approach to your network health ensures optimal performance
- Profit-share partnership – If you lose money, we lose money
Get the support you need from the company you can trust.